Clinic Assistant / Receptionist Job Vacancies

20 Hours Per Week

Part-time Superstar required for a Vibrant and energetic Chiropractic/Osteopathy and Massage Centre

Reflex Spinal Health Team

Reflex Spinal Health are a family run, busy and energetic Chiropractic, Osteopathy and Massage Therapy Centre based in Caversham. Their continuing growth requires expanding their ever-growing team of passionate and dynamic Clinic Assistants leading to our current job vacancy.

The clinic is an exciting, dynamic team environment where you will enjoy the challenges and rewards of actually achieving something and making a difference. You will be able to show that you are able to and enjoy providing excellent customer care. You will have a proven ability to multi-task and cope in a demanding environment.

Have you got what it takes?

The successful candidate would be expected to:

Living within the Reading area, as knowledge of the surrounding areas is necessar
Have excellent communication skills and an ability to multi-task
Be energetic, self motivated and passionate about Health and Wellbeing
Be a committed team player and willing to go above and beyond
Have the ability to multi-task and cope in a demanding environment
Provide WOW customer Service

No prior knowledge of Chiropractic/Osteopathy/Massage care required as superb training will be provided initially and ongoing.

Current Clinic Working Hours

Shifts will be set between the below times on a rota basis

Monday: 7:00am to 8:30pm

Tuesday: 7:00am to 8:30pm

Wednesday: 7am-11:15am Team Training (12-2pm) 2:00pm-8pm

Thursday: 7:00am-8:30pm

Friday: 7:00am-7:15pm

Saturday: 8.00am to 5:00pm

*Please note that we may open Saturday afternoon’s and eventually Sundays sometime in the future.

Here is a video from our Recent Guest party to give you a few for our environment, which is great to work in as part of an energetic team with our lovely community of clients.

To Apply for our job vacancies: Please email our Practice Manager, Louise Waite at: pm@reflexspinalhealth.com . We are holding interviews very soon so please get in contact soon as we love to meet you.

CLINIC ASSISTANT/RECEPTIONIST

JOB DESCRIPTION

The Clinic Assistant/Receptionist is responsible to the Lead Clinic Assistant and the Practice Manager.

Ensuring that confidentiality is maintained within the clinic regarding patient care, files, messages etc.

To work as part of a team.

Key Responsibilities:

Responsibility for the smooth running of Front of House.

To be responsible for Front of House administration.

To be responsible for delivering the highest of standards in customer care.

Managing appointment diaries and money handling.

Daily liaison with patients including handling telephone enquiries, appointment bookings, checking e-mail and calling cancelled appointments etc.

Maintaining up to date patient details.

Typing up correspondence as directed.

To be actively involved in the promotion of the clinic and chiropractic/Osteopathy/Massage care.

Attend occasional weekend courses for training or events.

When working your shift you will be responsible for the smooth running of ‘Front of House’. This will involve:

Welcoming and managing our guests
Managing appointments
Diary management
Patient Education
Handling telephone calls: booking/cancelling appointments, enquiries etc
Checking e-mails and replying if necessary/passing on to relevant person
Processing payments for treatments/sales
Genuinely caring for patients
Telephoning, writing/e-mailing patients who miss appointments etc.
Filing: pulling patient files for next day and putting away files etc.
Tidying clinic so presentable to patients
Assist the practitioners with any other task as directed/requested

In addition to the above tasks you will be asked to:

Update databases
Type up correspondence as directed by Chiropractor’s: Doctor letters etc.
Archiving of patient files
Send out patient recall e-mails/letters
Telephone patients on recall list
Update patient records
Replenish stock on shelves if required
Help with new initiatives
Raise awareness of clinic and it’s practitioners

Note: This description is not intended to establish a total definition of the job but an outline of the duties.

Person Specification for Clinic Assistant/Receptionist

Working Hours: This is a part time position of 20 hours plus any additional hours to cover sickness/holiday/events. Additionally you will work a weekend on a rota basis. 1 in 3 or 1 in 4 Saturdays. This may evolve to a Saturday afternoon or even a Sunday in the future.

Qualifications Required:

Desirable: Secretary, reception or PA trained (or equivalent)

Experience Required:

Communication and customer care

Administration and office experience

Multi-tasking in busy environment

Computer skills

Processing payments/money handling

Marketing and sales (desirable)

Mail merging (desirable)

Data entry (desirable)

Secretarial/PA (desirable)

Held a position of responsibility (desirable)

Training:

Communication/customer care (desirable)

Computer – Word and Excel spread sheet (desirable)

Marketing and sales – (desirable)

Time management/multi-tasking (desirable)

Skills Required:

Excellent telephone manner

Good at multi-tasking

Effective time management

Effective task management

To be a people person

Good organiser

Able to be use initiative

Able to thrive in a busy and demanding environment

Confidence (desirable)

Able to deal with difficult patients (desirable)

Other:

Ability to work effectively as a team

Have a positive and helpful approach to work, colleagues and patients

Punctual and reliable

Professional and diplomatic approach to handling confidential information

To be flexible with hours in the event of clinics running late, covering extra shifts etc

Trustworthy and honest

Local knowledge of Caversham/Reading (desirable)